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1. March 2017
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Policies Relating to GDPR for Amazing Beads and Swanky Jewels

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Amazing Beads and Swanky Jewels.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

The Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorise either or both of my two websites, or Paypal to collect, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the PayPal Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and PayPal. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Article in The Sunday Business Post 8 November 2015

I had a piece written about me in The Sunday Business Post of 8 November. The complete article was about selling online, and how different people do it etc.

This is the bit they wrote about me. (I should point out that they call people who start an online business 'Giggers'. I've never heard that term before ....

* * * * *

Sue Graham : ‘A lot of people have to turn themselves into entrepreneurs to try to make a living’

Etsy, the peer-to-peer ecommerce website with about 1,500 Irish members, enables people to set up shops to sell handmade or vintage items online. Sue Graham is captain of the Etsy Ireland team.

Originally from London, Graham is now living in Co Cork. She has two websites, Swanky Jewels, where she sells vintage jewellery and her own jewellery, and Amazing Beads, where she sells beads, gemstones and jewellery-making tools.

After she set up her own website she heard about Etsy and thought it would be a good way to attract US customers. Both of her websites have their own Etsy stores of the same names.

Graham gave up full-time employment because of health issues and then found it difficult to get work as she got older.

“I couldn’t live full-time on [my Etsy wage]. For most of us on Etsy on our team, it’s supplementary income,” she says. “Everyone wants to do it full-time but it takes a long time with any shop to build up its business.”

Graham says nearly half of her sales come from Etsy, and the majority of those sales are international, as Irish customers tend to go directly to her website. Etsy takes 3.5 per cent profit on every item sold on the site.

“The way the economy is at the moment, a lot of people have to turn themselves into entrepreneurs to try to make a living, especially in the countryside where work is fairly limited,” she says.

Graham says giggers tend to work much more than nine to five, but it is more flexible and she can decide when she wants to work.

“It gives you an opportunity to do something you want to do, as well as living life,” she says.

About Sue

My name is Sue Graham.

I am originally from London, but currently live in the middle of the beautiful countryside in County Cork, Ireland.

I have always been interested in beads and making jewellery and in 2007 I opened ‘Amazing Beads – Ireland’, as a means to selling my jewellery and loose beads.

On my website http://www.amazingbeads.net I sell a wide range of unusual beads.These include vintage, handmade lampwork beads by Norma Murray, crystals, semi- precious gemstones, and much, much more.

I design and sell my own jewellery, as well as vintage jewellery - which I have a passion for.

I run an Animal Sanctuary for Farm Animals and Birds (Kilmeedy Lodge Animal Sanctuary). All of my profits go toward the upkeep of the animals.

In my spare time (hah!) I write articles for Jewellery and Bird magazines.

As you can see – I never sleep!!!

The Story of Amazing Beads

I have always been interested in all types of crafts, in particular making jewellery.

When I first moved to Ireland from London, I found it extremely difficult to find good quality beads (any beads actually) to make my designs with, so I decided to set up my own Internet Bead Store. So Amazing Beads was born.

I believe strongly in quality at a fair price, and great customer service, and try to bring that philosophy with me into everything I do, including my Amazing Beads Shop.

I try very hard to find different beads to sell (what's the point in being the same as everyone else?). There are so many bead shops out there these days, I want you to feel glad you chose me to buy from, and I am glad in return, of the very same thing.

Everything you buy from Amazing Beads has been photographed by me, checked by me, packed by me, taken to the post office by me, and if I make a mistake (it happens, although not often thank goodness) it will be me that sorts it out for you.

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Interview with Sue for 'Work Your Art ' Blog

I was recently interviewed by Debbie for her blog 'Work Your Art' (http://www.workyourart.com/)

'Work Your Art is a learning community for creatives who want to make an impact. Learn how to market and sell your work to the right people and in the right way by reading our blog, following the actionable guides and downloading useful templates. I'm Debbie - graphic designer, Etsy shop owner, traveler, enthusiastic home chef, and author on the subject of creative marketing. Please feel free to follow along and drop me a line to tell me all about you! - See more at: http://www.workyourart.com/#sthash.LNNIqnpP.dpuf'

I would highly recommend that you sign up for Debbie's regular newsletters, and read her blog. It's full of good stuff.

* * * * *

Here's the interview:

Hello there! What’s your name and where do you live?

My name is Sue Graham.

I am originally from London, but currently live in the middle of the beautiful countryside in County Cork, Ireland.

* * *

Is being an artist your day job? If not, “what do you do?”

I have three day jobs actually. The first is the running of my animal sanctuary for farm animals and birds. We currently have a horse, three donkeys, a goat, 13 sheep, a goose, six hens, six ducks and six lovebirds.

The second is the running of my online shop www.amazingbeads.net and its Etsy counterpart www.etsy.com/shop/amazingbeads. This involves searching the Internet worldwide for different beads and beading supplies. I try and buy different because there are so many bead shops on the Internet and I see no point in selling the same as everyone else. Of course you have to have a certain amount of basic stock that is the same or similar, but I try very hard to find interesting beads in the vintage, gemstone and handmade ranges too, so that my shop will stand out from the crowd.

The third day job I have is designing and making jewellery, and sourcing vintage jewellery. I always have lots of ideas floating around in my head, but the first thing I do is to draw a rough sketch of the idea, and notes about the beads I might like to use. After that I lay the beads out onto a beading design board and play around with the design a bit more. I must say that the design on the board once it is ready to make is often very different to how it started out in my head.

I love vintage jewellery and started selling that on my website too. It’s been very popular. I try and source jewellery that is in the middle to high end range, and that is in excellent vintage condition. I check everything thoroughly before I photograph and list it, so that hopefully no customer will ever receive a piece where the string is worn and may break etc.

I sell my jewellery, my own handmade and the vintage, on www.amazingbeads.net, and on a second Etsy shop which I have named Swanky Jewels. www.etsy.com/shop/swankyjewels

So those are my three main day jobs. I also write a blog, and articles for magazines when I have time.

* * *

How would you describe your work?

I would describe my jewellery as fairly eclectic. On the one hand I love to make classic styles, but there is another side of me that likes to make things that are a bit more trendy and casual. I love gemstones and I love colour. For myself I like chunky jewellery, but I actually to design and make more delicate pieces too.

Do you feel you have a specific demographic or audience you create for? What are the characteristics of your ‘ideal customer’?

Customers who buy beads and beading supplies are in quite a broad age and type of person. They would be between 18 years and 65 years, some younger, some older. Of course these customers would have many different styles of jewellery and crafts that they make.

With regards to the jewellery, I would say that most of my customers would be between 28 years and 65 years. A lot of the vintage jewellery is sold as bridal/wedding wear, and my own designs tend to be sold for everyday and office wear, and special occasions.

I think many of my customers like to buy a piece of jewellery for a special event, but that they can wear on many occasions afterwards too.

* * *

When do you feel most inspired to create?

Mornings from about 11am after all the animal stuff is done. Then again in the evenings after the animals have been fed, watered and put to bed. The evenings is when I do all of the internet work.

I tend to work every day, and I’m in my studio until late at night too. I love what I do, and because I work from home I can be in and out, and doing other things if I want to.

* * *

Are you presently promoting on social media? Which platform gave you results and which didn’t?

The social media platforms I use are Facebook, Twitter and Pinterest. I’d say that they all give me equal results, but like any social media, you get back what you put in. If I slow down on posts to any then I stop getting views and comments. Having a social media presence is almost a full time job on its own, but if you are a small business as I, and many others like me are, then it’s something you have to find time for because there is little or no money for advertising.

Personally, I think it’s better than advertising too, because if you speak and act as yourself then customers can get to know you, and gain a trust in you.

* * *

What kind of marketing are you currently doing for your creative business? Is it working out?

I use the social media platforms as above, and I also comment when I can on forums, and the like. I’m a huge believer in word of mouth marketing and believe that it is the best advertising you can get.

I know that when my customers are happy they will tell their friends about me, and that is what I aim for.

* * *

Do you invest in any kind of advertising?

Until recently I have never paid for advertising, but I decided to try a couple of Facebook adverts this year for the first time ever. I’m finding that it really works in so much as I’ve had many new likes on my two Facebook pages. Whether they translate into sales remains to be seen, as it’s very early days yet.

* * *

What is the number one tip you have for creatives in your niche that are just starting out?

That they don’t expect lots of sales straight away. I see lots of sellers in the Etsy forums complaining that they haven’t made any sales yet, and when you look at how long their shop has been open, it’s only been a few months or even weeks.

It takes a lot of time and personal effort such as marketing in the social media to get your name out there. Things don’t happen overnight, but if you don’t give up the sales will come.

* * *

What are the things you feel yourself struggling with?

Oh the same as many of us who have a small business I guess – SEO and Tags. Just when you think you’ve got the hang of it, something changes, but you don’t know what that something is, and you have to start learning what to do all over again.

* * *

Do you set regular goals for yourself and your business? What are you currently aiming for?

I’m very bad at setting goals I’m afraid. I very rarely do. I know we are always told that we should, but I prefer to let things happen, but work hard toward making them happen better. I suppose that’s my goal then. To make things happen better.

* * *

What is something you’d still like to learn (a skill, a topic) with regards to creative entrepreneurship?

I actually love learning new skills and topics. I would love to have better writing skills. Well not so much the writing, as the vocabulary and grammar that would enable me to write articles and my blog better.

I also want to learn more about the history of beads and different types of jewellery through the ages, as well as about individual jewellers whose jewellery I may sell in vintage.

* * *

When reading back this interview one year from now, what do you think would have changed?

I’d like to think that I had learned more about the subjects I’ve just mentioned above, so that I am able to write more articles about different subjects within my niche, whether about beads, jewellery or animals/birds. I hope that I’m still going strong with my shops and jewellery, and that I have made improvements in everything I do.